
Service Desk 24 HRs Rotating Shift
2 weeks ago
1 year exp
**Roles & Responsibilities**
This is a 12 months contract assigned to our client
Work Location: Serangoon North
Salary Range : $2,300-$2,600
**Job Description**:
1. Responsible for supporting the IT Help Desk Services organization to ensure
services are delivered to meet customer business needs and expectations.
2. Receives and responds to customer problems, issues, and requests.
3. Ensures proper documentation, notification, escalation, and tracking and
follow up of all incidents.
4. Help other support team members to resolve urgent/outstanding issues.
5. Act as a contact point between Helpdesk Operations and Other teams.
6. Assist supervisor to provide report to the management. Job is performed with
mínimal supervision.
7. At least 1 - 2 years of IT Helpdesk experience in call centre environment 24 hrs
rotating shift, will have shift allowance for evening shift, graveyard shift.
Zenith Infotech is part of the US$ 85 million, Zenith Group. Zenith specializes in Software Development, IT Turnkey Projects, Product Engineering, Embedded Systems Design, IT Professional and Consultancy Services.
Zenith Infotech is also a software products company developing next generation products for IT infrastructure management, security and systems recovery. Over 400 professionals work with us across the globe in USA, Singapore, Australia and our offshore development centers in India.
Over 250 clients which include several Fortune 500 companies and major government organizations, use our products and services globally.
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