Service Desk

8 hours ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time

This is a 12 months contract assigned to our client

Work Location: Serangoon North

Salary Range : $2,300-$2,600

Rotating 24 hrs shift schedule

Monday - Sunday

Allowance

Transportation allowance for

Graveyard Shift (12mn to 9am)

Evening Shift (4pm to 1am)

**Job Description**:
1. Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to

meet customer business needs and expectations.

2. Receives and responds to customer problems, issues, and requests.

3. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.

4. Help other support team members to resolve urgent/outstanding issues.

5. Act as a contact point between Helpdesk Operations and Other teams.

6. Assist supervisor to provide report to the management.

7. Job is performed with mínimal supervision.

8. At least 1 - 2 years of IT Helpdesk experience in call centre environment 24 hrs rotating shift

9. Will have shift allowance for evening shift, graveyard shift.


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