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Service Desk Executive
2 weeks ago
Dear Jobseekers,
Our client is looking for Service desk Executive:
- All deliverables and correspondence be written in readily comprehensible English Language.
- The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.
Pre-requisites
- To have a minimum of **1-year** end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call center environment.
- Preferably with CompTIA A+ certification
- Good understanding on Hardware and peripherals.
Experience in supporting WIFI/LAN Connectivity
- Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner.
**SECTION B: KEY RESPONSIBILITIES AND RESULTS**
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
**Salary**: $2,000.00 - $2,800.00 per month
Ability to Commute:
- Singapore 039593 (required)
Ability to Relocate:
- Singapore 039593: Relocate before starting work (required)
Work Location: In person
