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Call Centre Executive

3 weeks ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time

Customer Service Officer 24 hrs shift (Inbound Call Centre Experience)

This is a 12 months contract assigned to our clients

Salary Range: $2,500-$3,000

Work Location: Suntec

Work Schedule

1. Comfortable with rotational shift 24 hours

2. Monday - Sunday (including public holiday)

3. 44 hours per week

4. 5.5 days of work per week

(Shifting Hours: 7.30am to 4.30pm & 2pm-11pm)

**Job Description**:
1. 1-2 years of inbound call center environment (min 6 months)

2. Education background: Minimum O Level and above

3. Multitask - Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /

Service Desk agents are preferred.

6. Fast paced environment to handle about 30 or more calls per day