IT Service Desk

**Responsibilities**: - Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. - Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level - Maintain ownership of cases and follow-up on reported issues until closure and...

Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team...

Join or sign in to find your next job Join to apply for the Service Desk Support role at NETS Join to apply for the Service Desk Support role at NETS Get AI-powered advice on this job and more exclusive features. The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant...

Service Desk Engineer (160) SGD 2600/Month **Working location**: Serangoon north **Details**: Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation,...

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

**Company Description** IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...

Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....

**Purpose**: The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function: - Defines and deploys the IT-processes and tooling for request-, incident-, change and problem-management for the entire IT-function and aligns these processes with Operations and Product to aim for a consistent...

Roles & ResponsibilitiesWork Location: Chai CheeMandatory Skills: Microsoft Exchange / Outlook Preferred Skills: ITIL 4.0, CompTIA A+, ITSM ToolService Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and...

**IT Service Desk**: - Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions - Maintain high performance levels for service-related processes and implement improvement activities wherever necessary - Take ownership of critical incidents, coordinating with resolution parties and establishing effective...