Desktop Support Technician

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $27,600 - $27,600 Per Year**Date Posted**
- 5 hours agoAdditional Details

**Job ID**
- 130757**Job Views**
- 1**Client Services Onsite Technician**

Singapore (On-Site)

**Role purpose**:
This role be responsible for building and supporting day to day operations of all laptops and desktops.
- Become visible and provide IT support to the customer and provide guidance and support as needed.
- Ongoing support who will monitor queue for Incidents, Requests, ensuring SLA's are maintained.
- Responsible for maintenance of desktop/peripheral computing environment.
- Have solid understanding of working in a fast paced environment, supporting onsite clients as well as home office users.
- Must have solid soft skills and be a good communicator.
- Must have valid license, along with the ability to lift 50lbs.
- Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system.

**Experienced in Service Now ticketing system**

**Main responsibilities**:

- Build and Deploy Win7/Win10 machines with attention to deployment details to ensure positive End User Experience (EUX)
- Installation, monitoring and service of the desktop hardware, software and peripherals
- Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
- Remote Users Support
- Schedule, build, deploy, recover PC assets according to global Client guidelines and adhere to scheduled appointments for asset recovery collections follow Pharma Kroll process and eWaste processes.
- Inventory control and asset management

**Key Responsibilities**:

- Supports, manages, optimizes and maintains the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares.
- Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles
- Develop and maintain service operations manual documentation. Develop and maintain work instructions to complete operational checklists and work orders.
- Analyze Client Service calls for desktop devices and incident data to identify and advise Client of any potential user-training requirement and automation and to drive continuous service improvements.
- Experience working in a team-oriented, collaborative environment with strong customer-service orientation.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Some asset management responsibilities.
- Track logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. Following pharma litigation processes to ensure all equipment is quarantined properly.
- Provide guidance to clients and Support projects in progress in collaboration with other NBS IT organizations. Interface and collaborate with other teams for issue resolutions.
- Clean and prepare all hardware for reuse, which includes, running diagnostics and submitting OEM tickets for repair.
- Good written and oral communication skills with clients and management as well as people skills.
- Other Ad Hoc Activities and Reporting as required

**Ideal Profile**

**Technical Skills : Solid knowledge of Windows (version 10 preferred)**
- Full Microsoft Office Suite and Operating Systems: Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint
- Hands-on hardware troubleshooting experience
- Ability to read and understand technical manuals, procedural documentation and OEM guides
- Knowledge of Active Directory for computer configuration e.g., WebSM
- Good understanding of Skype, VPN and mobile device support
- Knowledge of IMAC, SLA's and Asset management, ITIL
- General understanding of network infrastructure of DNS, Proxy servers and firewalls
- Basic knowledge of LAN/WAN setups and concepts
- Knowledge of software distribution, patching and imaging technologies desirable

**Preferred Qualifications **:Associate's degree in an IT-related field
- Should have worked in Healthcare or Pharmaceutical industry with hands-on IT Support.

**What's on Offer?**
- Work in a company with a solid track record of performance
- Join a well known brand within Pharmaceutical & Biotech
- Attractive Salary & Benefits

Tags

desktop

support

technician

desktop support technician