
Desktop Support Engineer L1
3 days ago
**Work Experience - L1**
- 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
- Knowledge of ITIL processes and practices.
- Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work independently as well as in a team environment.
- Flexibility to work outside of normal business hours, if required.
**Education Requirement**
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.
**Work location: City Hall**
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $2,800.00 - $3,200.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Desktop Support: 2 years (required)
Work Location: In person
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