IT Desktop Support Engineer L1

2 weeks ago

Singapore EXPRESS PTE. LTD. Full time

**Roles & Responsibilities
Desktop Engineer will be responsible for all user desktop related query, break-fix, install new software’s, printer setup and other day to day operations. The staff will report to the Team lead and will work closely with all technology teams across the organisation.

**Job Description
- Industry/ Organization Type: MNC Client
- Position Title**:IT Desktop Support Engineer-L1**
- Working Location: EAST
- Working Hours: Monday - Friday, 9 am - 6 pm
- Salary Package**:$2,000 - $3,000**
- Duration: 12 Month Contract (Renewable)

**Key Responsibilities
- Handle all Desktop related user query
- Handle all Desktop related troubleshooting activity
- Support to install printer and other software’s based on user request
- Management of asset services, including hardware and desk-side support services.
- Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
- Receipt and support of goods from third-party hardware suppliers.
- Performance of regular checks on assets and reporting on data quality.
- Management of PC disposal with third parties to minimize financial risks.
- Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
- Maintenance of an end-user support knowledgebase.
- Provision of on-site support to maintain a close relationship with end-users.
- Management of various IT devices used in the client environment.
- Coordination with 3rd party suppliers, including escorting them during services.
- Reporting any service non-compliance and issues to client IT.
- Extended support such as storage and dispatching across client sites, disaster recovery plan support, and process PC support in client plants.
- Perform special services such as supporting events, sales force annual meetings, special support for projects, and any other reasonable requests from the client.

**APPLY NOW
- Minimum NITEC/Diploma with at least 1-2 years of experience in a Desktop Engineering
- Strong understanding of user desktop administration
- We regret to inform that only shortlisted applicants will be notified._

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