Director, Global End User Services

2 weeks ago

Singapore LINEAGE LOGISTICS MANDAI PTE. LTD. Full time

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore, employing nearly 3000 employees.

As we continue our transformation and growth journey in the region, we are now looking to appoint a **Director, Global End User Services **to join our team in Singapore.

Reporting to the Vice President, Global Service Delivery (GSD), you will be working as a key part of the End User Computing function globally for Lineage by overseeing and managing all IT End User Computing (EUC) activities, ensuring optimal and cost-effective IT tools.

**EUC at Lineage - **The Lineage global EUC estate (~ 27k devices) spans across 3 continents (AMER, APAC and EURO) with around 25K EUC Devices equally split between non-function (laptops, desktops) and functional devices (RF, VMU, Voice Sets) along with around 2K Laser Printers.

**Role Overview**

This is a rare and unique opportunity to support our users across the global organisation, with a particular focus on APAC. Given a significant portion of our MSP operations are conducted out of India, this role will require flexibility to work across different time zones in the region and to collaborate effectively with this team.

The Director, Global End User Services is ultimately responsible for ensuring that end users have the necessary tools, systems, and support to effectively perform their jobs.

**Key areas of responsibility include**:

- Measuring and improving end-user satisfaction through surveys, feedback and user experience metrics
- Ensuring EUC Services meet agreed-upon SLAs such as response time, resolution time and availability
- Effectively managing incidents and service requests, ensuring timely resolution and mínimal impact on end users
- Endpoint Security - Implementing and maintaining robust security measure for endpoints, including antivirus, patch management, and data protection
- Endpoint Management and Automation: Streamlining endpoint management processes, automating routine tasks and ensure standardized configurations
- Promoting and facilitating the adoption of new technologies and tools among end users through training and communication

**Qualifications & Experience**:

- Qualifications in IT or related disciplines (Bachelor’s degree required; Master’s degree preferred)
- ITIL V3 certified, Six Sigma and HDI certification
- Expertise and certifications in End User Computing technologies including, but not limited to SOTI, Intune, SCCM, Exchange, Okta, Active Directory (Onprem and Azure), Identity Management tools, MS Teams (VOIP), SharePoint, Networking, Endpoint security and File sharing (Box), DocuSign
- Hands on experience with End user monitoring and RPA tools
- Experience of identifying, transitioning, and managing a remote MSP vendor is essential
- Experience of working in global structure so the role warrants regular discussions outside of one’s normal business hours, hence work style flexibility is also essential

  • End User Services Team Lead

    2 weeks ago

    Singapore SEACO ASIA PTE. LTD. Full time

    Responsible for provision of first and second-line support to Seaco’s End Users. Leads (End User Services) EUS team to ensure processes and resources are aligned with Seaco’s needs for end user support. **Reports to**: Director of IT Services **Line Management Responsibility**: 3 x EUS Engineers (Singapore, Hamburg, Houston) **Key Tasks and...

  • Global Infrastructure

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $7,000 - $10,000 Per Month **Date Posted** 3 minutes ago Additional Details **Job ID** 6867 **Job Views** 1 Roles & Responsibilities **Overall Purpose Of The Job** We are currently recruiting an EUC Solutions Expert to join our global End User Computing team. As part...

  • End User Services Engineer

    2 weeks ago

    Singapore PARTIOR PTE. LTD. Full time

    **Company Background - Partior Pte Ltd** Acknowledging that the future of global payments is on the cusp of a fundamental shift, DBS, J.P. Morgan, and Temasek have developed an open industry platform to reimagine and accelerate value movements for payments, trade, and foreign exchange settlement in a new digital era, through a newly established technology...

  • Head of End User and Production Services

    1 week ago

    Singapore Schroders Full time

    **Who we’re looking for** We are seeking a highly skilled and experienced individual to join our team as the Head of End User and Production Services for the Asia Pacific (APAC) region. This role will be responsible for overseeing the country IT management, and business-facing IT production operations across the region which includes: - Service...

  • End User Services Engineer, Group End User Services

    1 week ago

    Singapore OCBC Bank Full time

    **End User Services Engineer, Group End User Services** **-** **(**240001NU**)** **Job description** - Manage end-user services operations and provide technical support for PC/notebooks in a large-scale enterprise environment. - Manage Windows and Mac base image builds, patch updates, and resolution of end-user issues. - Analyse end user computing...

  • End User Services Engineer

    3 days ago

    Singapore WPP Full time

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate...

  • End User Support

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $3,000 - $7,000 Per Month **Date Posted** 14 hours ago Additional Details **Job ID** 4904 **Job Views** 1 Roles & Responsibilities **Role context and purpose** - Ownership and leadership of day to day execution. - Providing a single point of technical leadership on...

  • IT Support Engineer

    2 weeks ago

    Singapore BIZCARE PERSONNEL SERVICES Full time

    **IT Associate Engineer (End User Support)** **Salary: $3000-$3800** **Working hours: 9am-6pm (Mon-Fri)** Responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation. **Responsibilities**: - Setup and deploy new desktop / laptop computers...

  • End User Services Engineer

    1 week ago

    Singapore AMPLIFY HEALTH ASIA PTE. LIMITED Full time

    **Do meaningful work with us. Every day.** At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve...

  • Chief End-User Experience Officer

    2 weeks ago

    Singapore beBeeEndUserExpert Full time $90,000 - $120,000

    This role is designed for a visionary professional who excels at creating seamless technology experiences that drive employee productivity and satisfaction.Job DescriptionYou will be responsible for leading the end-user computing environment, ensuring it is reliable, secure, and user-friendly. This includes managing vendor services, formulating and executing...