End User Support

2 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$3,000 - $7,000 Per Month

**Date Posted**

14 hours ago

Additional Details

**Job ID**

4904

**Job Views**

1

Roles & Responsibilities

**Role context and purpose**
- Ownership and leadership of day to day execution.
- Providing a single point of technical leadership on projects (including SIPs and SEs) for technical delivery, leading the technical decision making.
- Ensuring that services are effectively delivered, understood and supported so that they fulfil business needs.
- Support the firm's environmental goals and initiatives.
- Supporting the standards on all customer end point devices - including but not limited to laptops,, iPads, iPhones and all associated peripherals.
- Providing 3rd line support and maintenance in the following areas:

- Zscaler + VPN - client side support
**Role and responsibilities**
- Works with the Global Service Management Support Analysts to ensure effective, seamless support for end users to include:

- Support of EUC hardware support (laptops/desktops/iPhones/iPads/all peripherals)
- On-going support, maintenance, patching and administration of EUC Operating Systems - Windows, iOS, iPadOS, Windows 365
- Ensure effective hand-offs between teams;
- Ensure effective, reliable and efficient end to end processes are in place;
- Embed continuous improvement and leading by example;
- Develop, as service owners, Service and Operational Level Agreements and performance reporting; and
- Ensure customer satisfaction levels (for example as reported in the Customer Satisfaction Survey) are maintained and reflect business requirements.

EA Licence No: 11C5502
Registration No: R1876903

Tags

end

user

support

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