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End User Support Analyst
3 weeks ago
**End User Support Analyst**
We are looking for experienced full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.
**Job Responsibilities & Requirement**:
**Primary**
- Provide level 2 End User Computing support and well verse in Windows OS
- Good Hardware and software troubleshooting skills for PC.
- Break fix and IMAC support for end user deskside equipment
- Basic troubleshooting skills for IOS and android devices.
- Handles asset and peripherals inventory management.
- Meeting room and AV equipment knowledge.
- Provide smart hands support for networks and servers
- Familiar with Service Desk ticketing systems and process.
- VIP support
- Able to support off hours or require to perform ad hoc duties as and when needed
**Job Requirement**:
- Diploma/Bachelor’s degree in computer science / information technology or relevant field.
- Proven work experience as a desktop support engineer or support technician.
- With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
- A good team player.
- Excellent interpersonal skills.
- Customer centric and focus on service excellence.
- Excellent problem-solving and multitasking skills.
- Good verbal and written communication skills and ability to interact with other teams.Working location: Central, Singapore
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