End User Support Specialist

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Singapore is looking for **End User Support Specialist** to be based in **Singapore South Beach Tower office**.

The **End User Support Specialist** is responsible to deliver IT services, to support end users and to contribute to IT International projects within the assigned region or, as needed, occasionally in other regions. Troubleshoots moderately complex delivery systems or network issues and escalates problem as appropriate. Assists with basic computing delivery systems configuration management. Performs basic end-user training.

**Position Responsibilities**:

- Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
- Perform incident resolution or, when needed, escalation to the appropriate group.
- Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues.
- Execute software installation and deployment to computing systems.
- Executive asset change tasks and reflect such changes in appropriate databases.
- Provide IT consultation to the end user.
- Distribute new user IT starter package and provide initial user IT orientation.
- Ensure security and policy compliance while performing technical tasks.
- Participate in regional and cross-regional technical meetings.
- Contribute updates to technical documentation, procedures and process definitions.
- Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
- Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement Function.
- Contribute to IT International projects as needed and as coordinated by the assigned project manager.

**Basic Qualifications (Required Skills/Experience)**:

- At least three years hands-on experience in enterprise IT infrastructure support and service delivery.
- Extensive IT technical support skills with superior knowledge of operating systems and software.
- Excellent troubleshooting and problem-solving skills.
- Capable of managing multiple tasks at once and meeting commitments; positive attitude even in stressful situations.
- Dynamic and proactive attitude, flexibility.
- High level of energy, enthusiasm and passion highly desirable.
- Process oriented.
- Excellent English oral and written communication skills.
- Strong sensitivity for cultural differences in significant global acumen.

**Preferred Qualifications (Desired Skills/Experience)**:

- Computing or engineering degree.
- Professional technical certifications highly desirable.
- Previous experience working in a global IT team highly desirable.

**Employer will not sponsor applicants for employment visa status.**

**Relocation**

**Other related information**

Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.
**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.