Guest Relations Officer

7 days ago

Singapore TUNG LOK MILLENNIUM PTE LTD Full time

**Responsibilities**:

- Assist the Manager to handle top corporate and VIP guests of the restaurant, recognising and welcoming them by name upon their return visits to the restaurant
- Highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Meet with guests upon their arrival, engage them in conversation to build a strong rapport between themselves and the restaurant
- Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant
- Take ownership, effective in dealing with guests’ accidents, incidents, complaints and etc
- Manage the day-to-day administrative operations of the restaurant
- Be familiar with the menu, promotions, and service procedures
- Ensure entrance of the restaurant and reservation desk are well maintained
- Assist manager to keep traces of guest history profiles
- Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant
- Any other ad-hoc duties as assigned by the Company

**Requirements**:

- Able to work on split shifts, weekends, and public holidays
- Service oriented and passionate working in F&B industry
- Possess good communication and interpersonal skills
- PC literate, well-organized and self-motivated

**Whatsapp 91834574 for more information

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