Conference Services Manager

1 week ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**
The Conference Service Manager performs key functions of handling events and customer service, bookings of all types of catering business from various sources of leads and administration. He/She is the point of contact for all center users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space.

**The Role**

**A. Develop Sales Strategies**
- Propose sales channels and network expansion plans
- Review sales performance and evaluate effectiveness of sales strategies to improve sales

**B. Create Sales Opportunities**
- Manage sales channels to optimize sales
- Participate in relevant industry events, trade exhibitions and sales trips for networking and lead generation

**C. Manage Sales Activities to Achieve Sales**
- Conduct hotel inspections for clients
- Conduct negotiation of sales contracts
- Develop consultative selling and upselling strategies to maximise event space
- Prepare and present sales proposals and quotations
- Prepare Banquet Event Order (BEO) accurately and distributed in a timely manner to all departments
- Handles and responds to escalated guest and/or customer enquiries and requests in a timely manner

**D. Manage Client Relationships**
- Collaborate with Banquet Operation Team, EAM of Food & Beverage, Executive Chef to meet guests' and/or customers' requirements in the sales contracts.
- Develop Banquet Event Order (BEO) for guests' and/or customers' requests that deviate from signed sales contracts.

**E. Manage Finance and Report Management**
- Meet or exceed individual and group catering sales target that is set by the management.
- To ensure that deposit for every event is collected
- Track loss business and reasons and update in the Opera S&C

**Talent Profile**
- Diploma in Hospitality Management
- Minimum of 3 years' experience working in the same capacity for an upscale hotel
- Knowledge in Microsoft Office including words, excel, power point
- Knowledge in Opera Sales & Catering
- Basic knowledge of AV equipment
- Knowledge of food and beverage menus, food preparation and presentation

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