Customer Service Executive

2 weeks ago

Changi, Singapore Diehl Aerospace Pte Ltd Full time

**Job Scope**:

- Responsible for the day-to-day activities of customer service executives within established policies and procedures.
- To manage quote requests, process/enter customer orders, track stock availability, follow-up on order statuses, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP) and databases (Microsoft Access).
- To ensure accurate and timely billing/invoicing to customers.
- To manage customer claims, and ensure overall customer satisfaction through effective communication, and timely responses to customers.
- To co-ordinate with or support other departments to resolve customer service issues.
- To work within the Spares Team to ensure spares OTD and company objectives are met.
- Be responsible, and to prepare, present and/or participate in performance related topics.
- To participate in the after-work hours AOG duty schedule.

**Others**:

- Reports to the Spares Team Leader and Head Of Operations.
- To be familiar with the company’s requirements to follow contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc).
- To meet the Key Performance Indices set forth by the supervisor.
- To participate in ad-hoc cross functional improvement projects.
- To assist in other tasks that the supervisor may assign from time to time (included, but not limited to job scope above).

**Requirements**:

- Must be familiar and able to use Microsoft Outlook and Excel.
- Must be able to communicate clearly and write fluently in English.

**Job Types**: Full-time, Permanent

Pay: $2,800.00 - $3,300.00 per month

**Benefits**:

- Dental insurance
- Health insurance

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Aviation/ Aerospace: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Spares Order Desk: 1 year (preferred)
- SAP: 1 year (preferred)
- Microsoft Access: 1 year (preferred)

Work Location: In person

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