Customer Service Executive

4 days ago

Changi, Singapore International SOS Singapore Pte Ltd Full time $40,000 - $60,000 per year
About the Company

International SOS is a pioneer and leader in International Health and Security Risk Management.

Founded in 1985, the International SOS Group has been saving lives for 40 years. Headquartered in London and Singapore, we are trusted by over 9,000 organisations, including the majority of the Fortune Global 500, mid-size enterprises, governments and educational institutions.

Nearly 13,000 multicultural experts in security, medical, logistics, and digital experts provide 24/7 support and assistance from over 1,200 locations across 90 countries, speaking over 110 languages.

Job Responsibilities:
  • Manage cases with the "Assist First, Verify Later" approach.
  • Provide exceptional service with a professional attitude.
  • Understand key clients' Operations and Billings Procedures.
  • Coordinate cases efficiently and cost-effectively.
  • Move cases forward in the best interests of members and clients.
  • Collaborate with operations staff, medical team, and other Assistance Centres.
  • Serve as the first point of contact for members, clients, and colleagues.
  • Answer incoming calls promptly and courteously.
  • Handle inbound requests efficiently.
  • Manage and communicate case loads during shifts.
  • Arrange logistics timely and appropriately.
  • Escalate cases as per protocols.
  • Ensure continuity of service delivery.
  • Organize medical and security services using internal and external resources.
  • Promote International SOS positively.
  • Perform other duties as requested by the manager.
Requirements:
  • Diploma or equivalent.
  • Minimum 3 years of work experience.
  • Experience in call centers, assistance companies, or hospitality industry is an advantage.

Other Information:

  • Our office is located in Changi Business Park and Expo is the nearest mrt station.
  • We are regret to inform only shortlisted candidates will be notified.

  • Customer Service Executive

    4 days ago

    Changi, Singapore Airpak Express Pte Ltd Full time $40,000 - $60,000 per year

    Act as the main liaison between shippers and consignees, ensuring smooth communication and coordination.Respond to customer inquiries and provide accurate quotations for ad hoc or special shipping requests.Manage customer service and sales support, covering both pre-sales and post-sales activities.Foster a results-driven culture with a strong emphasis on...

  • Customer Service Executive

    2 days ago

    Changi, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the position**: The Customer Service Executive is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying...

  • Customer Service Executive

    1 week ago

    Changi, Singapore International SOS Full time

    Responsibilities: - To provide an empathetic, and efficient delivery of assistance services to our members, end users and clients - Manage cases in line with the key directive of Assist First, Verify Later - Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service...

  • Customer Service Executive #63407

    1 week ago

    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics/ Freight Forwarding - Position Title**:Customer Service Executive/ Customer Service Officer**: - Working Location: Changi - Working Hours: Monday to Friday, 8.30 am - 6.18 pm - Salary Package**:Basic up to $3,200 + AWS + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Handle airfreight and...

  • Customer Service Executive #63407

    2 weeks ago

    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics/ Freight Forwarding - Position Title**:Customer Service Executive/ Customer Service Officer**: - Working Location: Changi - Working Hours: Monday to Friday, 8.30 am - 6.18 pm - Salary Package**:Basic up to $3,200 + AWS + Variable Bonus**: - Duration: Permanent **Responsibilities** - Handle air freight and sea freight...

  • Customer Service Executive #55708

    2 weeks ago

    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type**:Logistics Distribution and Supply Chain**: - Position Title**:Customer Service Executive**: - Working Location: Changi Cargo Complex - Working Hours: 5 days, Mon - Fri (9.00 am - 6.00 pm) - Salary Package: Basic Salary + AWS - Duration: Permanent Role **Key Responsibilities** - To assist in the Customer Service Department,...

  • Full-time Customer Service Officer

    2 weeks ago

    Changi, Singapore National Service Resort & Country Club Full time

    **Employee Benefits (for all permanent full-time positions only*)** - Annual and medical leave - Annual Wage Supplement (13th month bonus) - Variable bonus - Subsidies for medical, dental & holiday - Medical and group insurance coverage - Long Service Award - Birthday gift - Corporate rate for selected tourist attraction - Privileged rates for usage of Club...

  • Customer Service Officer

    2 days ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Handle booking of golf slots for members and corporate members - Perform registration and issuance of course tickets - Keying in of golfers’ scorecards - Answering of phone enquiries - Tally all transactions made for the day and ensure errors are amended and accountable for by the end of the shift/day - Ensure that ISO Quality Procedures...

  • Customer Service Officer

    6 days ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Customer Service Officer

    1 week ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...