Customer Service cum Operations Executive

9 hours ago

Changi, Singapore Soonest Express (S) Pte Ltd Full time $60,000 - $80,000 per year

We are a publicly listed company based in Taiwan with a strong and growing presence in Singapore. As we continue to expand, we are looking for high-caliber professionals to join our dynamic team.

Responsibilities:

  • Handling Customer's inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
  • Handle Shipment – process documentation, manifest, invoices, cost capturing
  • Coordinate with airlines and co-loaders to arrange for space booking

  • Coordinate with Shipping Lines, Custom Brokers, Trucking Company, Carriers, Overseas Agents, collection of goods with the traffic controller and Local Customers promptly in ensuring the best-in-class services.

  • Liaison and Attending to Customs, Agents, and Government Authorities enquires

  • Resolve any issues or delays during the shipping process
  • Monitor and track shipment statuses, providing timely updates to clients and internal teams.
  • Ensure compliance with local and international logistics regulations, customs procedures, and company policies.
  • Ensures SOP alignment to customer expectations and company's agreed standards of performance.
  • Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
  • Support the Sales Department in quoting, liaising, and following up.
  • To promote our service to new clients.

  • Maintain accurate records of all shipments and transactions

  • Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.

  • Prepare and present regular reports as and when required
  • Accomplish any other ad hoc basis work on administrative duties assigned by local or overseas managers.

Requirements:

  • 1–3 years of experienceof experience in international air/sea export operations within freight forwarding.
  • Good command of English (both written and spoken)
  • Good command of Chinese (both written and spoken) will be an added advantage
  • Good knowledge of international and regional logistics operations, including import/export regulations and customs compliance will be an added advantage
  • Proficient in MS Microsoft Word, Excel, and Power Point applications.
  • Good working attitude, have responsibilities, well organized, service mind, hardworking and able to perform under pressure, and ability to multi-task working under pressure.
  • Team player and able to work independently with minimal supervision

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