L1 Support

2 days ago


Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Contract

**Salary**

$2,000 - $4,000 Per Month

**Date Posted**

2 hours ago

Additional Details

**Job ID**

2522

**Job Views**

2

Roles & Responsibilities

**Main responsibilities**:

- Prepare daily and weekly report
Identify the impact, urgency, and priority of incidents
- Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate L2 Support team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents
**Qualifications and Profile**:

- Has IT background
- Has experience in report preparation using excel
- Has knowledge with Microsoft office (excel, word, powerpoint)
**Next Step**:

- **
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.**:

- **
- **
**Saghana Sithara**

**Registration Number: R1550224**

Tags

l1

support

helpdesk


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