
L1 Support
2 days ago
**Location**
Singapore, Central Singapore
**Job Type**
Contract
**Salary**
$2,000 - $4,000 Per Month
**Date Posted**
2 hours ago
Additional Details
**Job ID**
2522
**Job Views**
2
Roles & Responsibilities
**Main responsibilities**:
- Prepare daily and weekly report
Identify the impact, urgency, and priority of incidents
- Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate L2 Support team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents
**Qualifications and Profile**:
- Has IT background
- Has experience in report preparation using excel
- Has knowledge with Microsoft office (excel, word, powerpoint)
**Next Step**:
- **
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.**:
- **
- **
**Saghana Sithara**
**Registration Number: R1550224**
Tags
l1
support
helpdesk
-
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