Assistant Customer Service Manager
6 days ago
**Job Description & Requirements**:
- Responsible for checking in/out of the guest and room assigning.
- Manage guests’ accounts and information and the service apartment availability.
- Issue apartment keys and guide the guest to their respective apartment.
- Handle guest queries about the services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
- Handle and record guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
- Assist in property viewing for walk-in guests
- To pick up and send the guest from airport and other point of locations
- Perform any other duties as required and directed by the Manager or Management.
**Requirements**:
- Min 3 year of service in the hospitality industry or diploma in hospitality or equivalent
- Working experience in the related field is required for this position
- Good communication and coordination skills
- With class 3 driving licence
- Able to commit on shift work, late airport pick up and or overtime work
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