
Assistant Customer Service Manager
1 week ago
1. Assist Manager in planning and executing customer service functions.
2. Plan, coordinate and assign daily workload to customer service team
3. Supervise team in providing excellent and outstanding services to customers.
4. Ensure that team addresses customer inquiries and concerns promptly and professionally.
5. Assist in resolving employee concerns and developing customer focused environment.
6. Organize job training to team to meet departmental objectives.
7. Ensure that the team follows company policies and procedures
8. Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.
9. Resolve escalated and complex customer issues on-time.
10. Provide back-up assistance to team members when needed.
11. Deliver world class services to ensure customer satisfaction.
12. Anticipate customer needs and deliver timely response to meet their expectations.
13. Identify and resolve problems that affect customer service quality and efficiency.
14. Recommend best practices to meet service level agreements and improve customer satisfaction.
15. Handle high volumes of customer calls and should work well under pressure.
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Kitchen Assistant
2 weeks ago
Singapore beBee Customer Full time $2,800 - $4,200About Our Team">We are seeking a dedicated and enthusiastic individual to join our close-knit team. As a member of our staff, you will have the opportunity to work in a fast-paced environment where excellent customer service is paramount.Our team works collaboratively to ensure smooth operations, and we encourage open communication and collaboration. We...
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Customer Service Manager
2 days ago
Singapore ENG HUA AUTOMOTIVE SERVICE CENTER PTE. LTD. Full time1. Role Description: This position reports to the Director and interfaces with customer service staff and Operations Department. Eng Hua Automotive Service Center is committed to providing an employee-focused culture for employees to meet necessary performances and to grow and improve in their skills and experience. 2. Specific Responsibilities: -...
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Customer Service
2 weeks ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeJob responsibilities - Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential). - Achieving volume, profitability and customer satisfaction KPIs by management. - Generate new business through innovative strategies, negotiate deal terms. - Conflict Resolution - Quickly assesses escalated...
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Senior Customer Service Ops Assistant
1 week ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Service Assistant Manager
2 weeks ago
Singapore MOTOR IMAGE ENTERPRISES PTE LTD Full time**Assistant Manager - Customer Service** **Responsibilities**: - Reach out & collaborate with relevant teams to address customer needs & escalated issues, and perform customer service recovery where required - Establish & maintain positive relationships with owners & customers. - Ensure that customer handling standard procedures are properly adhered -...
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Customer Service
3 days ago
Singapore Watch Repair Service Centre Full timeJob Description / 职责描述: Minimum GCE 'O' Level / Diploma in Business, Retail, or related field At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role Able to identify and describe common watch issues (e.g., timekeeping problems, water...
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Customer Communications Assistant Manager
1 week ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Sales & Service Associate
2 days ago
Singapore Marriott Customer Engagement Centre Full timeCOMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
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Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...
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Assistant Restaurant Manager
2 weeks ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE** To produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant / Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit. The...