Senior Sales Coordinator, Apac

2 weeks ago

Singapore Timeo-Performance Full time

Headquartered in France, our client is a market leading manufacturer of professional audio systems. Due to continued business growth, we are currently partnering them to look for a Senior Sales Coordinator dedicated to the APAC territory.

The sales coordinator is a hands-on position focused on handling day-to-day sales administration responsibilities, coordinating with various internal stakeholders to achieve operational efficiency and ensuring a premium relationship with customer. Reporting directly to the CEO and matrixed by the Head of Sales Coordination EMEA/APAC she/he plays a key role in supporting the sales team and provide an important link between the salesperson and the client.

**Responsibilities**
- Sales support: To help sales team improve their efficiency, sales coordinator will provide a variety of support services and direct feedback from customers to sales team and any relevant departments.
- Order satisfaction: Sales coordinator will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders into the ERP System. She/He will manage the day-to-day order processing from - Receiving and processing purchase orders - Verifying orders, including customers' personal information and payment details - Contacting customers to answer queries and obtain missing information - Issuing sales transaction invoices - Handling shipping arrangement and documents (freight carrier and customs ) - Maintaining and updating sales and customer records
- Coordination: Collaboration with other departments is an important responsibility for sales coordinator. He/she could have to contact various internal stakeholders to achieve operational efficiency (technical customer service to deal with any product or technical queries, manufacturing and logistics )
- Records & Reporting: Sales coordinator will maintain records & tools (ERP/CRM). They also provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.
- Customer Service: Acts as the initial point of contact for customer service inquiries that may be related to products, orders, mis-shipments, shortages. Responsible for inputting all customer service inquiries into the company’s operating system and tracking all communications between the customer and the company through to resolution.

**Requirements**:

- 5+ years of experience working in sales coordination, or similar environment.
- Deep knowledge of CRM and ERP software, preferably Microsoft 365.
- Excellent written and verbal communication skills and possess the ability to carry phone-based conversations.
- Strong customer focus with good listening and clear message transmission capabilities
- Detail-oriented with a strong work ethic
- Work independently and accomplish required tasks with mínimal supervision.
- Ability to multi-task, prioritize, and manage time effectively.
- Technology savvy with good working knowledge of Microsoft Office & Microsoft Dynamics
- Strong problem-solving and conflict resolution skills.
- Excellent organizational skills and attention to detail

Registration No: R1110985

EA License No: 21C0685

Sales support, Order fulfillment, Customer service

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