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Call Center Agent

2 weeks ago

Jurong East, Singapore Bhavyam infotech Full time

Job description

**Fresh Grads are welcome to apply**

**Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance )

**Work Location**: **Jurong East/Changi Business Park**

**Salary : Up to S$3800 **depends on experience**

**Shift work required - Morning and Night Shifts**

**Requirements**:

- Deliver personalized service over the telephone to customers in call center on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
Preferably with prior customer service experience in a call center environment will be an advantage but not mandatory

**Requirements**:

- Min GCE 'O' Level
- No experience is required for this role.
- Demonstrates good communication skills
- 5 days’ work week

**Job Types**: Full-time, Contract

**Salary**: $2,600.00 - $3,800.00 per month

Schedule:

- Day shift
- Night shift