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Call Center Specialist

2 weeks ago

East Region, Singapore COURTS (Singapore) Pte Ltd Full time $35,000 - $45,000 per year

We seek individuals with patience, good listening, and problem-solving skills who find joy in delighting our customers, ensuring customer satisfaction, and ALWAYS bringing a SMILE to our customers' faces.

Our esteemed Retail professional in our COURTS In-House Call Centre daily task is as follows:

  • Attend and respond to customers' enquiries via the respective Customer Service touch points like hotline, email, and social media within the stipulated time/ target set.
  • Work with suppliers and internal departments on service recovery for case closure at the customer's level and to meet the target set for case resolution
  • Update and retrieve information via internal customer information system
  • Develop and maintain work knowledge of internal policies, procedures, and processes to better customer satisfaction.
  • Attend product and process training
  • Prepare letters to customers when required
  • Attend mediation to resolve for case with the customer at CASE
  • Attend consultation to resolve for case with the customer at the Small Claim Tribunal
  • Preparation of Commendation letters
  • May be required to cross-sell products or services over the phone
  • Perform any other duties as assigned by your Supervisor

What you will find from our COURTS In-House Call Centre:

  • Learn to work with a variety of people
  • Opportunity to cross-sell products or services over the phone
  • On-the-job training
  • Career and self-development

Click on APPLY NOW if the above speaks of your personality and purpose.

We regret to inform you that only shortlisted individuals will be contacted for an interview appointment.

For more information on the job openings in COURTS, please visit our career website at

Thank you.