Call Center Team Leader

1 day ago

NorthEast Region, Singapore AlwaysHired Pte. Ltd. Full time $20,000 - $40,000 per year

Call Center Team Leader | Public Service Hotline

Salary up to $4,000 | 2-Year Contract with Completion Bonus


Highlights

  • Lead and coach a frontline call center team
  • 5-day work week (includes weekends, PH)
  • Transport provided from Serangoon MRT

About the Role

We're looking for an experienced Call Center Team Leader to oversee a team handling public service hotline queries relating to environmental issues (noise, dust, mosquito breeding, etc.). You'll play a key role in ensuring smooth daily operations, service quality, and team performance.


Responsibilities

  • Oversee staffing, scheduling, and leave management.
  • Conduct monthly coaching and mentoring to enhance performance.
  • Ensure KPIs and service outcomes are met consistently.
  • Monitor call systems, retrieve/investigate call recordings.
  • Handle first/second-level escalations via email and hotline.
  • Act as frontline escalation point (Control Tower / QSM Hotline).
  • Manage service levels, meal breaks, and rotating shift rosters.
  • Apply strong knowledge of NEA policies in service delivery.
  • Conduct monthly audits on team calls (per SLAs).
  • Collaborate with business units/stakeholders on case resolution.
  • Escalate issues and insights to management as required.
  • Oversee CRM case management and provide coaching.
  • Test systems, hotlines, and recording functionalities for quality.
  • Review past calls for insights to improve processes.

Requirements

  • Minimum Diploma holder.
  • Proficient in MS Word, Excel, PowerPoint.
  • Strong verbal and written communication skills.
  • Self-motivated with ability to work independently.
  • Good supervisory, interpersonal, and management skills.

Additional Information

  • Contract: 2 years (with 2-month completion bonus)
  • Work Hours: 8:00am – 5:30pm, 5-day week (including weekends & PH)
  • Location: Greenwich Drive (Bus 78 from Tampines Interchange)
  • Transport: Company transport provided at Serangoon MRT

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at

Larry Loh Yi Song | Registration Number: R | AlwaysHired Pte Ltd

EA Licence No: 24C2293

  • Call Center Executive

    1 week ago

    East Region, Singapore Private Advertiser Full time $104,000 - $130,878 per year

    Call Center Executive12 months contractWork location: Redhill / Paya LebarResponsibilitiesWe are seeking a highly motivated and customer-oriented Call Center Executive to join our team in Singapore. The incumbent will be responsible for managing inbound and outbound customer interactions through phone and email, ensuring timely case logging within the IT...

  • Call Center Associate

    2 weeks ago

    Central Region, Singapore Singapore Paincare Holdings Limited Full time $30,000 - $40,000 per year

    Call Center Officer (Singaporeans only)We are seeking a dedicated and patient-focused Call Center Officer to support our centralised call center operations across Singapore Paincare Holdings Limited and its affiliated clinics.Job DescriptionThis role plays a vital part in ensuring patients receive prompt assistance, accurate information, and a smooth...

  • Call Centre Team Leader

    3 days ago

    Central Region, Singapore Talentvis Singapore Pte Ltd Full time $40,000 - $60,000 per year

    Join a leading 3PL international company as a Call Centre Team Lead and path the way for a dynamic customer support teamPerks:+ AWS & variable bonus.+ Flexible shift work hours.+ 5 day work week.+ RESUME BOOSTER, leadership position for career advancement.Key Responsibilities:+ Supervise customer service reps in delivering friendly and reliable service to...

  • Banking Call Center

    2 weeks ago

    Central Region, Singapore PERSOL Full time $4,000 - $6,000 per year

    Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.Working hours:5 working days per week - 4 weekdays 1 weekendAM shift will be any 8 hours between 8am - 8pmPM shift will be any 8 hours between 1pm - 12 midnight• Deliver personalized service over the telephone to customers in call...

  • Call Center Agent

    1 week ago

    Jurong East, Singapore Bhavyam infotech Full time

    Job description **Fresh Grads are welcome to apply!** **Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance ) **Work Location**: Jurong East **Salary : Up to S$3800 **depends on experience** **Shift work required - Morning and Night Shifts** **Requirements**: - Deliver personalized service over the telephone to...

  • Call Center Specialist

    2 weeks ago

    East Region, Singapore COURTS (Singapore) Pte Ltd Full time $3,000 - $4,500 per year

    We seek individuals with patience, good listening, and problem-solving skills who find joy in delighting our customers, ensuring customer satisfaction, and ALWAYS bringing a SMILE to our customers' faces.Our esteemed Retail professional in our COURTS In-House Call Centre daily task is as follows:Attend and respond to customers' enquiries via the respective...

  • Team Lead Contact Center

    2 weeks ago

    Central Region, Singapore Peoplebank Singapore Pte Ltd Full time $54,000 per year

    Job Title: Team Leader – Contact Center Location: Suntec, SingaporeEmployment Type: Full-time- Conntract roleSalary Range: Up to SGD 4,500 per monthEligibility: Open to Singaporeans Job Overview We are looking for a Team Leader to supervise and guide a team of Customer Service Officers (CSOs) within our Contact Center. The successful candidate will be...

  • Call Center Agent

    3 days ago

    Jurong East, Singapore Bhavyam infotech Full time

    Job description **Fresh Grads are welcome to apply!** **Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance ) **Work Location**: **Jurong East/Changi Business Park** **Salary : Up to S$3800 **depends on experience** **Shift work required - Morning and Night Shifts** **Requirements**: - Deliver personalized...

  • 24/7 Call Center Agent

    6 days ago

    Jurong East, Singapore Bhavyam infotech Full time

    **Fresh Grads are welcome to apply!** **Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance ) **Shift work required - Morning and Night Shifts** **Work Location**: **Jurong East/Changi Business Park** **Salary : Up to S$3200 **depends on experience** **Requirements**: - Deliver personalized service over the...

  • 24/7 Call Center Agent

    21 hours ago

    Jurong East, Singapore Bhavyam infotech Full time

    **Fresh Grads are welcome to apply!** **Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance ) **Shift work required - Morning and Night Shifts** **Work Location**: **Jurong East/Changi Business Park** **Salary : Up to S$3200 **depends on experience** **Requirements**: - Deliver personalized service over the...