Data Center Technician

15 hours ago

Central Region, Singapore Data Center Solution Singapore Full time $60,000 - $120,000 per year

About the Role:

As the Data Center Technician, you will provide on-site support for the delivery and maintenance of facilities services within the Data Center environment. Serve as the first responder to investigate any issues or concerns related to the Data Center facilities systems.

This role is part of the Critical and Specialized Services job function.

What You'll Do:

  • Ability to work in 24/7 operating environment.
  • Flexible on working hours attendance to work activities occurring in green zone- week end works.
  • Audit support where required eg. Site coordination, document preparation.
  • Reports to Data Centre Managers on site.
  • With in short notice, Mobility on deployment able to perform duty at different sites.
  • Experienced in maintenance of MEPF equipment's - UPSs, Generator, Fire system, leak detection… etc, worked in Data centre colocation environment.
  • Review and access the Root Cause report from vendors and provide Mechanical and Electrical report to client on (chiller, Computer Room Air Conditioning (CRAC), Computer Room Air Handler (CRAH), Uninterruptible Power Supply (UPS), Power Distribution Unit (PDU), Statis Transfer Switches (STS), etc.)
  • Review BMS alarms from previous shift and & establish follow-up.
  • Raising incident reports within the SLA period, notifying stakeholders
  • Arranging PTW, MOS, RA for vendor activities review and submit for approval.
  • Vendor management on PPM and Reactive tasks, getting timely quotations.
  • Manage reactive workorder on day-to-day basis and close them on time within SLA.
  • Incident escalation trough ServiceNow (BIR, problem management) with in 1hr
  • 24/7 offsite support for Breakdown calls and provide site attendance for major incidents.
  • Daily / Periodical Walk thru of site critical plant rooms etc…
  • Monthly & periodical data collection and submission.
  • Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities. Ensure their compliance with site standards.
  • Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.

What You'll Need:

Excellent general education is essential, ideally to degree / diploma standard in electrical,

Mechanical or 3-5 years of experience in mechanical or electrical engineering, preferred.

Training in the installation of DC Facilities Infrastructure and Building Management System (BMS), preferred. Experience of leading and motivating a Critical Environment Team.

A proven knowledge of Critical Facility or DC equipment and their components including UPS, PDU, STS, EG, CRAC, CRAH, etc.

A strong understanding of the Data Center environment, and the working restrictions applicable to such environments.

Experience managing outsourced contracts, prior operations management experience including team management, work scheduling, and performance reviews, prior exposure to maintenance scheduling and subcontractor management and supervision, strong understanding of ticketing or workflow management systems and tools, experience of managing escalation and emergency issues, experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects.

Practical experience must include recruitment and line management/supervisory experience.

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