Call Center Executive

1 week ago

East Region, Singapore Private Advertiser Full time $104,000 - $130,878 per year

Call Center Executive

  • 12 months contract
  • Work location: Redhill / Paya Lebar

Responsibilities

We are seeking a highly motivated and customer-oriented Call Center Executive to join our team in Singapore. The incumbent will be responsible for managing inbound and outbound customer interactions through phone and email, ensuring timely case logging within the IT Service Management (ITSM) system, and coordinating service delivery with Field Service Engineers (FSEs). The role also entails report generation, compliance with established service standards, and providing administrative support as required.

  • Handle incoming calls and emails from customers in accordance with established Service Level Agreements (SLAs).
  • Accurately log, track, and update service requests, incidents, and tickets within the ITSM portal.
  • Dispatch and coordinate Field Service Engineers (FSEs), ensuring service orders are assigned promptly and effectively.
  • Register customer interactions in the service management system, following defined call management processes and ensuring adherence to quality standards.
  • Prepare and analyze operational reports using Microsoft Excel, including the use of formulas, VLOOKUP, and Pivot Tables.
  • Monitor open cases to ensure timely escalation, follow-up, and resolution.
  • Deliver professional and clear communication to both customers and internal stakeholders.
  • Support continuous service improvement initiatives and compliance with internal policies and procedures.
  • Perform any ad hoc duties as assigned by the Team Lead or Management.

Requirements

  • Minimum GCE 'N' Level / ITE NITEC qualification or equivalent qualification.
  • 1 year of relevant experience in a call center, helpdesk, or IT service desk environment preferred.
  • Proficient in Microsoft Office Suite, with advanced skills in Excel (VLOOKUP, Pivot Tables, and reporting functions).
  • Familiarity with ITSM platforms (e.g., ServiceNow, Remedy, ManageEngine) will be advantageous.
  • Excellent communication skills
  • Strong customer service orientation with the ability to manage challenging situations professionally.
  • Detail-oriented, well-organized, and able to work independently as well as collaboratively within a team.

  • Call Center Associate

    2 weeks ago

    Central Region, Singapore Singapore Paincare Holdings Limited Full time $30,000 - $40,000 per year

    Call Center Officer (Singaporeans only)We are seeking a dedicated and patient-focused Call Center Officer to support our centralised call center operations across Singapore Paincare Holdings Limited and its affiliated clinics.Job DescriptionThis role plays a vital part in ensuring patients receive prompt assistance, accurate information, and a smooth...

  • Call Center Team Leader

    24 hours ago

    North-East Region, Singapore AlwaysHired Pte. Ltd. Full time $20,000 - $40,000 per year

    Call Center Team Leader | Public Service Hotline Salary up to $4,000 | 2-Year Contract with Completion Bonus HighlightsLead and coach a frontline call center team5-day work week (includes weekends, PH)Transport provided from Serangoon MRTAbout the RoleWe're looking for an experienced Call Center Team Leader to oversee a team handling public service hotline...

  • Call Center Operator

    7 days ago

    Central Region, Singapore Talentvis Singapore Pte Ltd Full time $30,000 - $40,000 per year

    Kickstart and upskill your career as a Call Center Operator • Flexible shift work hours• 5 day work week• RESUME BOOSTER Responsibilities: • Handling of inbound customer calls.• Arranging delivery of products according to customer specifications• Coordinate with internal teams for smooth operations. Requirements:• Interest in customer...

  • Banking Call Center

    2 weeks ago

    Central Region, Singapore PERSOL Full time $35,000 - $45,000 per year

    Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.Working hours:5 working days per week - 4 weekdays 1 weekendAM shift will be any 8 hours between 8am - 8pmPM shift will be any 8 hours between 1pm - 12 midnight• Deliver personalized service over the telephone to customers in call...

  • Call Center Specialist

    2 weeks ago

    East Region, Singapore COURTS (Singapore) Pte Ltd Full time $35,000 - $45,000 per year

    We seek individuals with patience, good listening, and problem-solving skills who find joy in delighting our customers, ensuring customer satisfaction, and ALWAYS bringing a SMILE to our customers' faces.Our esteemed Retail professional in our COURTS In-House Call Centre daily task is as follows:Attend and respond to customers' enquiries via the respective...

  • 24/7 Call Center Agent

    2 weeks ago

    Jurong East, Singapore Bhavyam infotech Full time

    **Fresh Grads are welcome to apply!** **Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance ) **Shift work required - Morning and Night Shifts** **Work Location**: **Jurong East/Changi Business Park** **Salary : Up to S$3200 **depends on experience** **Requirements**: - Deliver personalized service over the...

  • Data Center Technician

    2 weeks ago

    East Region, Singapore RED Technologies (S) Pte Ltd Full time $45,000 - $55,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Data Center Technician to support the day-to-day operations of our data center. This role involves hardware handling, inventory management, system monitoring, and coordination with vendors and internal teams to ensure optimal performance and security of data center infrastructure.Key...

  • Banking Call Center Officer

    1 week ago

    East Region, Singapore PERSOL Full time $30,000 - $60,000 per year

    Working hours: Rotational shift, Mon – SunShift Pattern:830am to 530pm/845am to 545pm/1030am to 7.30pm/1130am to 8.30pmLocation: Changi OR Jurong East Contract: 6 months (renew/convertible)Working Days: 4 Weekday + 1 Weekend Note: 2 months training (training most likely will be at Changi)Interact with internal & external customers to answer customers...

  • Call Cente Agent(

    1 week ago

    East Region, Singapore PERSOL Full time $30,000 - $40,000 per year

    Overview:5 work's day (4 Weekdays + 1 Weekend)Attractive Basic + Shift AllowanceStructure training providedJob Description:Deliver personalized service over the telephone to customers in call center on banking products, accounts, and services enquiries in an effective and efficient manner.Ability to understand customers' needs and provide appropriate...

  • Data Center Operations Technician

    2 weeks ago

    East Region, Singapore RED Technologies (S) Pte Ltd Full time $40,000 - $60,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Data Center Operations Technician to support the day-to-day operations of our data center. This role involves hardware handling, inventory management, system monitoring, and coordination with vendors and internal teams to ensure optimal performance and security of data center infrastructure.Key...