
Process Support Specialist
2 weeks ago
Our client, a Global IT Service Provider Partnering with **Fortune 100 IT Firms **searching for an experienced **Process Support Specialist.
**Responsibilities**
- Point of contact with end users on issue status, potential workarounds, and resolution
- Identify solutions to recurring product issues and improvement
- Develop test cases and scenarios in order to pinpoint the root cause of product bugs
- Provide excellence support to users and engineering teams
- Rapidly diagnose, investigate and resolve or troubleshoot issues and refine into clear and concise communication and documentation
**Requirements**:
- Associate / technical degree
- Familiarity with G-suite
- experience with Linux
- experience working in supply chain as an end user or in a technical role
- experience with Oracle Fusion SCM modules or similar
- Fluency in English and excellent communicator
EA Licence no: 20C0392
EA Registration no: R1770151
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