
Saas Operations Manager
2 weeks ago
**About the role**:
**Responsibilities**:
- Thoroughly understand our SaaS platforms, how they work, how they are configured, and how they integrate with each other.
- Assist in the management of user access, permissions, and configurations for SaaS platforms.
- Troubleshoot and resolve technical issues related to SaaS platforms and escalate as needed.
- Collaborate with vendor support to report and resolve technical issues and ensure timely updates.
- Monitor platform performance, troubleshoot issues, and ensure optimal availability and reliability.
- Work with the Head of External Platforms to plan, coordinate, and manage platform projects from start to finish.
- Monitor project progress and track milestones, identifying potential risks, proposing solutions, and providing updates to stakeholders.
- Support testing and quality assurance efforts to ensure platform functionality meets project requirements.
- Stay up-to-date with industry best practices and trends related to SaaS administration.
**Job Requirements**:
- Bachelor's degree in Computer Science, related field or equivalent experience
- 1+ years of experience managing external SaaS platforms
- 1+ years of experience in project management
- Adept at troubleshooting and debugging technical issues
- Strong problem-solving and analytical skills
- Must be proficient with spoken and written English
- Must have exceptional communication and documentation skills
- Ability to work mostly during EST business hours
- Availability outside regular business hours for critical issues
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