Saas Ops Executive

2 weeks ago

Singapore SAMSUNG SDS ASIA PACIFIC PTE. LTD. Full time

**Responsibilities**:

- Overseeing and managing the successful launch of new software as a service (SaaS) products or features in collaboration with our partners and subsidiaries
- Strong project management, communication, skills, along with a deep understanding of SaaS technology, market trends, and customer needs
- Collaborates with cross-functional teams, such as product management, sales, marketing, and customer success, to ensure the seamless delivery of high-quality products to market
- Create an ongoing transparent and continuously updated inventory of SaaS instances accessible to subsidiaries and cost center owners
- Develops ongoing partnerships with IT, sourcing, vendor management and individual department managers to increase organizational ROI
- Helps stakeholders find the most effective tools to increase business effectiveness
- Manage risks and issues that may impact the launch of new features and functions, and implement contingency plans as necessary to mitigate potential delays or setbacks
- Coordinate and lead launch-related meetings, workshops, and training sessions, ensuring all team members are well-prepared and aligned on goals and objectives
- Work closely with sales and customer success teams to ensure they are well-equipped to support new product launches
- Monitor and analyze post-launch performance, gather customer feedback, and use this information to drive continuous improvement and inform future launches
- Build strong relationships with internal and external stakeholders, acting as the primary point of contact for all launch-related and current activites

**Requirements**:

- Bachelor's degree in business, marketing, computer science, or a related field
- Proven experience in product launch management, preferably within the SaaS industry
- Strong project management skills, with experience managing complex, cross-functional projects
- Exceptional communication and presentation skills, both written and verbal
- Solid understanding of SaaS technologies, business models, and customer needs
- Detail-oriented and organized, with excellent time management skills
- Experience with project management tools and software, such as Asana, Trello, Jira, or Microsoft Project
- A team player with strong interpersonal skills and the ability to collaborate effectively with diverse teams
- Ability to meet deadlines, self-management skills
- Positive attitude, pleasant and energetic personality, and service mindedness
- A team player with strong interpersonal skills and the ability to collaborate effectively with diverse teams
- Conversational Korean is a plus (not mandatory
- Experience managing Sprinklr, Salesforce, Zendesk, Genesys Cloud, or similar platforms will be advantageous
- **Working location: Mapletree Business City, Pasir Panjang

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