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Client Director

2 weeks ago

Singapore WHY? BRAND DESIGN PTE. LTD. Full time

Accountable for client services excellence and client satisfaction across his/her clients and oversees flawless execution and project management, team development, and growth through existing and new clients.

**Functional Mastery**

Project/Financial Management
- Champion best-in-class project and financial management for all projects, prospects and new business opportunities, and creating and sharing accurate financial and business development reporting documents.
- Leads a team of people, and along with that team, ensures that all projects are delivered on time, on budget, and on scope
- Leads client relationships with the emphasis on driving revenue growth, both from existing relationships and as a partner on new business development.
- Ensures all correspondence, materials, CEs, presentations and deliverables to clients from his/her team are error-free, of highest quality and always relevant to the client’s business challenges.
- Ensures that a regular flow of information is maintained between the client and the team, ensuring milestones are met.
- Participates in internal reviews and work sessions, evaluating the deliverables through the lenses of the client brief and expectations.
- Collaborates with teams across multiple functions to ensure that all client workstreams

are appropriately resourced against the scope and budget.
- Coaches and teaches project management and budget management skills to team

members and holds them accountable for flawless project management for all

workstreams.
- Demonstrate understanding of and commitment to achieving company and individual

financial targets.

People/Team
- Responsible for inspiring and motivating project teams.
- Fosters team interaction, roles of team members, and leverage/leads team members to

success.
- Knows when/how to escalate issues and involve top level management (CS, Creative,

Production)
- Knows how to delegate work to his team, as appropriate, while maintaining control and

accountability.
- Provides mentoring and on-the-job training for his team. Recognizes under-performing

team members and takes applicable action to help them find their way to success.
- Shares accolades with the team and appropriately buffers client negativity.
- Support other client services team members and other internal functions teams if/when needed

Client Relationships
- Is comfortable interacting with clients at the highest level.
- Has a deep understanding of the client’s organization and business needs, and established himself/herself as a trusted advisor to the client.
- Is the team leader on his/her clients, and is accountable for the health and growth of the relationship.
- Resolves client relationships issues through interactions with wider team members as

appropriate.
- Becomes the authority on the client’s business, organizational structure, culture, politics, financial processes, budgets, competitors, business challenges and opportunities and industry trends.
- Masters and fosters advanced negotiation and persuasion skills within his team.

Strategic Thinking
- All he/she does, says and writes brings significant respect and gravitas to all situations
- internally and externally
- Partners with other teams leads to conceptualize and develop strategic opportunities.
- Leads and facilitates brand discussions, client workshops, brainstorms and development of strategic and creative deliverables.

Business Development
- Is accountable for delivering agreed-upon revenue and growth targets.
- Embraces, champions and can sell all of WBD capabilities and services.
- Creates new business growth opportunities aligning the clients’ business challenges to

WBD’s capabilities.
- Understands and demonstrates a commitment to carving out time for new business

opportunities outside of owned client relationships.
- Champions, embraces and coaches others on how to identify business opportunities and solve clients’ business challenges.
- Nurture and leads revenue growth within existing client relationships, and understands how WBD services and competitive advantages can open doors to new opportunities.
- Proactively identifies and create new business development opportunities with existing

clients.

Team Spirit/Behaviour
- Has a passion and curiosity for design and branding.
- Embraces and displays a passion and curiosity for their client’s business needs, challenges, and goals.
- Embraces and displays passion and curiosity with all of WBD capabilities (including

research, strategy, innovation, design, POS activations, digital/e-commerce, print management, production, etc.) and recommends growth opportunities that expand WBD

offer with his/her clients.
- Strategic agility; capable at identifying key insights and strategic creative solutions that will help solve clients’ challenges.
- Conceptual strategic and creative thinker, yet concrete and practical.
- Sociable, with excellent interpersonal and leadership skills, he/she interacts in a inspiring, c