Strategic Client Services Director

7 days ago

Singapore Oracle Full time

Strategic Client Services Director-22000CTV

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

In this senior individual contributor position, you will be responsible for providing Oracle’s strategic customers with the guidance and support needed to ensure successful, and effective use of Oracle’s products and services. The Strategic Client Services Director will drive a high degree of satisfaction, reference ability and protect/enhance revenue streams with their assigned customers. S/he will advocate for the customer and become a trusted advisor aligning with customer stakeholders up to and including C-Level. They will coordinate activities with the Strategic Client Director and other Oracle stakeholders to support implementation of Oracle’s account strategy for the customer.

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

**Responsibilities**
- Build significant long-term relationships with key customer contacts
- Have a thorough understanding of the customer’s Oracle landscape and work collaboratively with the Strategic Client Director, Sales, Oracle Support, Oracle Development and Cloud Operations to ensure the best solutions and outcomes for the customer
- Ensure that customer and Oracle are aligned and prepared to manage reactive situations such as incidents and escalated problems
- Drive Support Services recommendation implementation across the customer’s
- Oracle landscape by working with customer stakeholders to ensure appropriate level of sponsorship and prioritization
- Participate in periodic Account Planning and Account Reviews, track and communicate status on complex projects including risk identification and mitigation recommendations
- Maintain detailed knowledge and demonstrated execution of Oracle support services and cloud operations

**Requirements**:

- Bachelor’s or Master's degree or equivalent; ITIL, PMP, Prince2 or equivalent certification preferred
- Minimum 10 years' experience in areas of key enterprise sales / account management with strong records in the government sector; service delivery experience is value added but not a must
- Demonstrated strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management
- Demonstrated expertise in large (multi-site or international) transformation projects
- Experience working globally with delivery and customer teams is preferred

**Detailed Description and Job Requirements**

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

**Job**: Support

**Location**: Singapore

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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