CRM Executive

3 days ago

Singapore AMOREPACIFIC SINGAPORE PTE. LTD. Full time

This is an opportunity for you to be part of the Number 1 Beauty Company in Korea for the Singapore market

At AmorePacific, we exist to inspire and celebrate Asian beauty through our unparalleled blend of traditional Asian wisdom, pristine ingredients, and technological innovation to a customer basethat spans the globe.

Being part of the CRM team allows you to translate this vision to our AP Brands in Singapore

**Job Summary**
- Assist in managing and growing new / existing customer database through customer recruitment, retention and activation campaigns
- Planning and delivering CRM strategies to encourage customer retention and attracting new customers
- Developing CRM Strategies in line with HQ direction as well as local market direction
- Analyzing customer data and reviewing customer needs
- Continuous development of existing membership program, keeping up with market trends

**Responsibilities**:

- Responsible in monthly CRM direct communication with customers via eDM / SMS / app push to members
- Setting POS system (CRM promotions) and resolving membership promotion errors
- Extract and update data for reports
- Planning strategy for membership recruitment and retention
- Manage CRM programs, campaigns and the budget of CRM and loyalty activities
- Improve customer satisfaction & retention level
- Other ad hoc duties as and when required

**Skill Sets and Personal Attributes**
- Diploma/ Degree in Marketing, Business Management or equivalent
- Minimum 2 years of relevant working experience in Marketing or CRM preferred
- Proficient in Microsoft Office
- Excellent communication and interpersonal, written and verbal communication skills
- Strong adaptibility and attention to detail
- Good analytical skills and able to multi-task in a fast paced environment
- Fluent in English (verbal/ written). Korean speaking will be an advantage
- Good team player, positivve mentality, immediate starter

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