
CRM Executive
2 weeks ago
**Position**: CRM Executive (Automotive Industry)
**Salary**: $2,700 - $3,600
**Location**: West
**Working Hours / Days**: 8.30am - 5.30pm / 9.00am - 6.00pm (Mon - Fri)
**Responsibilities**:
Support the team and work closely with the Brand Principal and other Group, support functions in developing, strategising and implement CRM plans and activities and to improve the overall customer experience with the brand to increase brand loyalty and advocacy
Be the data custodian for the dealership, and is responsible for data quality by ensuring customer and prospect databases are captured and updated accurately on CRM systems
Provide timely campaign target databases, reports, analysis and recommendations
Monitor timeliness and effectiveness of opportunity follow-up by sales team
Monitor consent and survey submissions to ensure proper and timely submission
Review customer touch points and processes regularly and identify potential / continuous improvements
Timely implementation of aftersales lifestyle management according to targeting criteria
Provide data insights, analyse database and additional data collected
Coordination with agencies and vendors for development, production, and post campaign/event compilation of CRM related collaterals, web pages, and other related materials
Coordinate with the respective departments to ensure all enquiries are addressed
Process a customer-first attitude and ensure that he/she is abreast of consumer and industry trends, PDPA updates, and MINI product knowledge
**Requirements**:
At least 3 years of related working experience
Bachelor's degree in Marketing or equivalent
Experience in CRM systems, Salesforce Sales & Marketing Cloud and Autoline
Ability to work under pressure and multi-task
Proficient in Microsoft Office
Koh Hian Khng Nick
Dynamic Human Capital Pte Ltd
**Registration No**: R1769319
**License No**: 12C6253
Not Specified
Minimum of 3 year(s) experience needed for this position
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