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Call Centre Support

2 weeks ago

Singapore MAVENSIDE CONSULTING PTE. LTD. Full time

**Job Highlights**
- Industry: Electronics / Electrical / Software / System
- Location: Ubi
- 12 hours shift per day
- 4 working days per week
- Job Type: 1-year contract (renewable)

**Responsibilities**:

- **
- To call inbound customers and provide information pertaining to the required tasks allocated.
- Manage & resolve customer’s feedback.
- Prepare and analyze reports and relay important information to stakeholders in a timely and accurate manner
- Able to multi-task on tasks given by your Supervisor/Manager
- Able to liaise fluently with English and Chinese-speaking customers.
- Ad-hoc duties as required

**Job Requirements**:

- **
- Relevant educational qualifications in Diploma/ Degree
- Relevant experience in Call Centre
- Knowledge of Call Centre telephony and technology
- Knowledge of Customer Service principles and practices
- Good data entry and typing skills
- Knowledge in administrative & clerical processes
- Possess good communication and interpersonal skills
- Able to work with datelines and pressure
- On the job training provided
- Good working attitude and self-motivated