L1 Desktop Support Engineer

6 days ago


Jurong East, Singapore I-Serv Asia Pte Ltd Full time

**Job overview**

**Key responsibilities**
- Handles the Helpdesk hotline during office hours.
- Provides technical support, training, and guidance to users over the phone, remote login, or face-to-face.
- Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
- Escalates and coordinates Service Desk requests (incidents/questions) to appropriate L2/3 support personnel
- Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
- Assists in the setup and operation of audio visual hardware as required including Video Conferencing
- Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves
- Administer user accounts via Active Directory and other related tools
- Occasional assistance in administration of local servers, switches, and IP phone systems
- Configure and maintain local printers and multi-function devices
- Manage and maintain accurate inventory of local hardware assets including: PCs, mobile devices, peripherals and wireless devices
- Coordinate hardware and software requests, ordering items once approved and timely processing of invoices for approval
- Supports team's abilities and functions through positive customer relations
- Contributes to the improvement and enhancement of processes and procedures
- Performs related duties as assigned by management.

**Skills and attributes**
- A self-motivated person with exceptional problem solving and analytical skills
- Be customer service oriented with superior customer service skills
- Have excellent English written and verbal communication skills
- Japanese language, both spoken and written is an advantage.
- Possess strong interpersonal and organization skills
- Occasional evening and weekend work may be required
- Local travel within may be required
- Provide adequate notice for absence and/or tardiness

**Technical skills**
- Strong knowledge of Windows-based Operating Systems and networking environment esp Win 7 and 10
- Knowledge of Office 365, and Access Management, etc.
- Knowledge of basic computer hardware assembly and troubleshooting.
- Strong understanding of Active Directory and Microsoft Exchange environments
- Solid understanding of network connectivity issues, such as wireless networking, along with a solid understanding of Microsoft Terminal Services and Remote Desktop Connection
- Familiar with ticketing systems, ticket SLA and life-cycle.
- Inventory and asset management knowledge.
- PC and other IT equipment procurement and delivery tracking experience.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $3,000.00 - $4,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary

Work Location: In person


  • Desktop Engineer

    2 weeks ago


    North-East Singapore PERSOLKELLY Full time

    Looking for L1 and L2 Desktop Engineers to support Polytechnic sites for a period of 12 months End User support for Desktop / Laptop / Tablets and AV Equipment. y **Desktop Engineer L1 / L2** **Work Hours: Monday to Friday 8.00am to 5.30pm** **Location: Dover and Punggol Sites** **Salary Range: $2800 to $3500 **Main Duties and Responsibilities: -...


  • Jurong West, Singapore HELIOS SYSTEMS PTE LTD Full time

    **Immediate Hire** **Job description** - Provide IT technical service desk and onsite support for end-user services. - Problem identification, diagnosis and rectification for both hardware and software issues. - Support desktops, notebooks, printers and other hardware components. - Experience in MacOS support and troubleshooting preferred - Installation,...

  • Linux L1

    2 weeks ago


    Jurong, Singapore GECO Asia Full time

    **Job Roles and Requirements**: - Perform basic system administration tasks such as user management, software installations, and backups - Document technical procedures and solutions for future reference - Escalate complex issues to L2 or L3 support as needed - Collaborate with other teams and departments to resolve cross-functional issues - Provide...

  • L1 Support Engineer

    2 weeks ago


    Jurong East, Singapore Government Organization Full time

    **Oversight and management of Operation JIRA support tickets coming in for the system** **Communicating directly with users to help resolve their issues** **Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets** **Job Type**: Contract Contract length: 12 months Pay: $2,200.00 - $3,000.00...


  • North-East Singapore X-PHY Full time

    This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff. **Key Responsibilities**: - Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support. - Install, configure, and maintain desktops, laptops, printers, and...

  • IT Tech Support

    6 days ago


    Jurong East, Singapore Apro Asian Protection Pte Ltd Full time

    **Job Brief** For this role, we are seeking a service-oriented and self-motivated professional to join our IT support team. You will work on maintaining and monitoring the computer systems and networks for our business and be tasked with solving complex technical issues and will also assist users across all departments with their technical...

  • IT Tech Support

    2 days ago


    Jurong East, Singapore Apro Asian Protection Pte Ltd Full time

    **Job Brief** For this role, we are seeking a service-oriented and self-motivated professional to join our IT support team. You will work on maintaining and monitoring the computer systems and networks for our business and be tasked with solving complex technical issues and will also assist users across all departments with their technical...


  • Jurong, Singapore RECRUIT NOW OUTSOURCING PTE. LTD. Full time

    _**Location: pandan road**_ - **Working hours: 8.30am to 6.00pm (Mon - Fri)**_ - **Company transport is provided from Clementi MRT (one way) Basic salary: up to $4700/mth depending on years of experience**_ - **Mobile reimbursement of up to $50/mth**_ **Job Highlights & Staff Benefits** - Subsidiary of a Company listed on SGX-ST with a stable revenue stream...

  • End-user Computing

    2 weeks ago


    Jurong East, Singapore Thatz International Pte Ltd Full time

    Are you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd **to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...

  • Euc Engineer

    2 weeks ago


    Jurong Island, Singapore Legatcy Recruitment Pte Ltd Full time

    **EUC Engineer** **Brief Description**: - **Responsibilities**_ - Good knowledge of desktop support for both hardware and software. - Ensuring user queries or issues are captured and validated for further processing. - Coordinate with different support teams (including vendor coordination) to ensure issue resolved with proper resolution recorded. - Follow...