Desktop-support-engineer

2 weeks ago

Jurong East, Singapore Infinite Computer Solutions Pte... Full time

**Responsibilities**:

- Title : Deskside Engineer Environment: Hospital Environment Location : Hospitals in Singapore(NUH/TTSH/JH/AH) Duration : Full Time with ICS Description (DESKTOP SUPPORT) -Provides onsite support to users with good customer satisfaction for main and off-site; -Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure; -Helps to maintain or improve the overall image of the support team; -Level 1 & 2 level trouble shoot and problem resolutions; -Provide technical and operation support; -Work to reach service level target; -Break/fix for patches, software distribution and preventive maintenance; -Managed the media and documentation related to the equipment supported; -Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities; -Install the inventory scanning agent upon any new asset; -Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer); -Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning; -Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository -Provide break fix to software distribution patches where customer will provide the instructions; EA License No. - 14C6941Benefits

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