Desktop Engineer
3 days ago
- 12 months contract, subject to renewal
- Location: East (Changi Business Park & Tampines)
- Salary: up to $3200 with completion bonus
- 5 days work week with 1 Saturday (OT pay)
- Standby 24/7, weekly standby allowance will be paid. Upon activation, OT Pay will be paid
Essential Responsibilities:
Key Responsibilities:
- Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
- Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
- Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation:
- Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
- Install and configure operating systems, software applications, and updates.
- Set up and configure network printers and other peripherals.
System Maintenance and Monitoring:
- Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
- Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
- Manage user accounts, permissions, and access levels as per company policies.
Documentation and Reporting:
- Maintain accurate records of hardware inventory, software licenses, and configurations.
- Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
- Generate reports on system performance, incidents, and resolutions for management review.
Collaboration and Training:
- Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
- Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
- Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
Qualifications/Requirements:
- Nitec / Diploma Information Technology, or related field (or equivalent work experience)
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
- Minimum 2 to 3 years of relevant working experience.
- Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
- Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
- Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel:
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376
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