Desktop Engineer
2 days ago
Job Description:
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
Requirements:
- Min. ITE/Diploma graduate with 1 year experience in desktop support
- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
- Possess at least one (1) of the following certifications or their equivalent:
- CompTIA A+;
- CompTIA Security+;
- CompTIA Network+;
- Microsoft Certified: Windows Client; and
- Microsoft Certified: Managing Modern Desktops.
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.
Toh Wen Qi, Celeste | REG No : R
PERSOL SINGAPORE PTE LTD | EA License No : 01C4394
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