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Inside Account Manager
3 weeks ago
Job Summary:
The Inside Account Manager (IAM) position is responsible for supporting APAC territories, a mix of strategic and enterprise commercial account sets in the International Inside Sales Department. The Inside Account Manager is an integral part of the sales process by collaborating with outside sales to provide hardware, software, and service support to their assigned customers. The IAM will create pricing quotes for customers’ IT needs, process purchase orders, and track orders to provide status and updates for their customers.
**Responsibilities**:
- include, but are not limited to:_
- Representing SHI as central point of contact for customer base in the Asia Pacific region
- Provide quotes and consultation to customers as we maintain, develop, and grow the scope of our services and solutions
- Provide outstanding support to existing and new customers in the Asia Pacific region
- Act as liaison between Account Executives, BDM, customers, and the company’s internal departments
- Leverage internal and partner resources to advance an opportunity by utilizing vendor database, partner portals and product knowledge
- Process sales orders and ensure customer transactions are processed accurately and efficiently
- Provide updates to sales team and customers on order statuses
- Be proactive and take the initiate to resolve issues by handling product returns, invoicing questions, and customer concerns/questions
- Research technology products and services on behalf of our customers
- Gain industry knowledge through a series of sales and technology trainings
- Actively participate in team meetings with managers to review important updates and changes
- Set up conference calls between Outside Sales, customers, vendors and our internal teams
Qualifications:
- Completed a university degree or its equivalent (all majors considered)
- Sales or Customer service and/or customer facing experience
- Proficient in Microsoft Outlook, Word, Excel and Power Point
- Experience in CRM, Dynamics AX, SharePoint, BI tools
**Required Skills**:
- Strong written and verbal communication skills
- Strong problem solving and good interpersonal skills
- Ability to learn fast and absorb new knowledge daily
- Excellent multi-tasking and organizational skill
- Self-motivated, with the ability to work in a fast paced and constantly changing environment
