Telephone Operator

1 week ago

Singapore KECK SENG HOTEL PTE LTD Full time

**Job Description**:

- Answer all incoming calls efficiently and promptly in a professional manner.
- Direct calls to guest rooms, associates, or departments through the switchboard or PABX system accurately.
- Place outgoing calls accordingly.
- Provide paging services for hotel guests, receive guest messages and deliver to guests' needs accordingly.
- Log all wake-up call requests and program wake-up call accurately.
- Provide information about hotel services to guests.
- Monitor automated systems including fire alarms and telephone equipment and coordinate calls closely with ADEMCO upon fire alarm activation.
- Assist in reporting telephone equipment or service complaints and problems.
- Adhere to all health and safety, fire and bomb threat procedures.
- Keep records of calls placed and received by all departments and record call charges.
- Update directory information on the front office software.
- Provide relay service for hearing-impaired guests.
- Check all PABX trunk lines weekly to ensure they are in working condition.
- Attend monthly department meetings and prepare monthly reports.
- Perform other duties assigned by the Management

**Job Requirement**:

- Minimum O levels or Diploma in Hospitality Management
- Excellent communication skills
- Proficient in the use of Microsoft Office and Front Office System
- Possesses problem solving and organizational abilities
- Able to work rotating shifts, on weekends and public holiday

  • Telephone Operator

    2 weeks ago

    Singapore Mandarin Oriental Hotel Group Full time

    TELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the...

  • Telephone Operator

    11 hours ago

    Singapore RMA CONTRACTS PTE. LTD. Full time

    The **Telephone Operator **plays a crucial role in ensuring smooth communication within and outside an organization. **_Job Description: - ** **1. Answering Calls**: As the **first point of contact **, telephone operators to respond to incoming call within 10 seconds after it reached the operators **2. Providing Information**: Telephone operators provide...

  • Telephone Operator

    4 days ago

    Singapore HOTEL ROYAL LIMITED Full time

    JOB SCOPE The Telephone Operator will provide efficient telephone services by answering calls promptly and in a courteous and helpful manner. JOB RESPONSIBILITIES 1. Receive, acknowledge and relay all incoming calls on the switchboard and telephone in the department to the parties concerned in a fast, accurate and courteous manner. 2. Ensure that...

  • Telephone Operator

    7 days ago

    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    **Duties and Supporting Responsibilities** - Provide close guidance to colleagues within assigned shift, overseeing the efficient operations of the Telephone Department in the following: - To answer phone calls promptly ensuring telephone etiquette is observed and a positive attitude is displayed. Be knowledgeable of the NEC UA pbx, functions and...

  • Telephone Operator

    4 minutes ago

    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    **Duties and Supporting Responsibilities** - Provide close guidance to colleagues within assigned shift, overseeing the efficient operations of the Telephone Department in the following: - To answer phone calls promptly ensuring telephone etiquette is observed and a positive attitude is displayed. Be knowledgeable of the NEC UA pbx, functions and...

  • Telephone Operator

    4 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator **to join our team! As the **Telephone Operator **, we rely on you to: - Provide a warm, helpful and informative service over the phone - Contribute to creating an excellent experience to all guests - Handle all guest requests in a professional and timely manner **We are...

  • Telephone Operator

    2 weeks ago

    Singapore WYNDHAM SINGAPORE HOTEL Full time

    Telephone Operator RoleSummary of Responsibilities:We are seeking a skilled Telephone Operator to handle internal and external guest enquiries over the phone with tact and courtesy. The successful candidate will be responsible for transferring calls efficiently, communicating requirements to relevant departments, and processing guest requests.Key...

  • Telephone Operator

    3 days ago

    Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time

    **Job Highlights** - Career development opportunities - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Assist internal communication issues - Handle administrative and clerical work - Provide administrative support to the Operations...

  • Telephone Operator

    11 hours ago

    Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time

    **Job Highlights** - Career development opportunities - Open, friendly and dynamic work environment - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Arrange administrative matters such as the purchase stationery, packages and deliveries -...

  • Telephone Operator

    1 week ago

    Singapore WYNDHAM SINGAPORE HOTEL Full time

    Roles & ResponsibilitiesKey Job Functions:We are seeking a skilled Telephone Operator to join our team at Wyndham Singapore Hotel.The ideal candidate will be responsible for handling internal and external guest enquiries over the phone in a courteous and professional manner.Responsibilities:Efficiently handle internal and external calls using the switchboard...