
Telephone Operator
19 hours ago
Telephone Operator – PARKROYAL COLLECTION Pickering, Singapore
Join to apply for the
Telephone Operator
role at
PARKROYAL COLLECTION Pickering, Singapore .
Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a hotel-in-a-garden concept that incorporates energy-saving features throughout the building. Our sustainable project design and green efforts have earned it accolades including ‘World’s Leading Green City Hotel, 2024’ at the World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service with a team of hotel associates who value real connections.
Role
Able to answer calls and handle situations quickly and accurately with quality customer service.
Ensure guests receive cordial attention when they contact our hotline.
Able to understand and handle guests’ requests tactfully and smoothly.
Assist with basic requests such as invoicing, in-house restaurant enquiries, operating hours of facilities and outlets, Lost and Found, and basic e-mail enquiries.
Work closely with all hotel staff to provide guests with friendly, courteous and efficient personal service at all times.
Must be able to operate computer terminals at the call centre and Front Office respectively.
Ensure adequate supplies of forms and stationery for Front Office.
Assist with other duties as assigned by management.
Talent Profile
Relevant work experience as a telephone operator/call centre agent is preferred.
Able to perform 3 rotating duties including overnight shifts, weekends and public holidays.
Excellent interpersonal and human relations abilities.
Good communication skills.
Basic computer skills, with basic Microsoft Office knowledge.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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