Telephone Operator

2 hours ago

Singapore Mandarin Oriental Hotel Group Limited Full time

TELEPHONE OPERATOR
Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team.
Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is an award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Singapore, is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.
About the job
Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries, processing requests, transferring calls efficiently, ensuring accurate message taking, and providing exceptional service to enhance guest satisfaction. The Telephone Operator reports to the Telecommunications Manager.
Responsibilities include:
Providing guidance to colleagues within the assigned shift, overseeing efficient operations of the Telephone Department.
Answering phone calls promptly, observing proper telephone etiquette and maintaining a positive attitude. Knowledge of NEC UA PBX functions and features is essential.
Attending to guest requests promptly and articulately.
Raising faults and maintenance issues in Hotsos promptly.
Following through and documenting daily task checklists.
Processing wake-up call requests from guests (FITS, Crew, Groups) promptly.
Managing incoming text or fax messages from Fuji Xerox, ensuring delivery to guest rooms meet LQE standards.
Testing telephone and line faults before engaging external contractors, and raising PR/Checkscm for all external work.
Understanding telecommunication wiring rates and processing sales requests for functions or guest rooms.
Monitoring IDD rates and call checks on Jazzware for overseas calls, ensuring proper posting in HMS.
Managing the hotel’s telephone and trunk inventory and programming via PCPro.
Checking and updating information on the HMS Concierge Directory.
Maintaining a high grooming standard when on duty.
Understanding hotel policies and procedures thoroughly.
Being knowledgeable about the services provided by the hotel and the Mandarin Oriental Hotel Group in general.
Candidate requirements:
Experience in a similar role, preferably in the hotel industry.
Good communication skills and a passion for guest interaction.
Ability to work on rotational shifts, including weekends and public holidays.
Our commitment to you
Learning & Development: We craft tailored learning programs to support your career growth.
MOstay: Enjoy complimentary nights and attractive room rates worldwide as part of our #MOfamily.
Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
Retirement Plans: We provide retirement plans based on your service length and role.
We're fans. Are you?
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