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Telephone Operator

2 weeks ago

Singapore IHG Hotels & Resorts Full time $40,000 - $60,000 per year

Telephone Operator - InterContinental Singapore

Hotel Brand: InterContinental

Location: Singapore, Singapore

Hotel: Singapore (SINHB), 80 Middle Road, 188966

Job number: 104274

Responsible Business –

  • Records all entries on traffic sheets
  • Report on logbook daily
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Advises defects on switchboard equipment to Supervisor
  • Maintains a clean work environment
  • Maintains detailed knowledge of the Hotel's fire, life and safety system
  • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
  • Advises defects on switchboard equipment to Instant Service Manager/Supervisor
  • Maintain Hotel Information

Elevating Guest Experience –

  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Pages guests in co-operation with concerned departments
  • Assists guests with international calls and directory queries
  • Refer to guests by name whenever possible
  • Abides by principles of guest privacy
  • Handles guests needs or requests and reports complaints to the Telephone Supervisor
  • Aware of local telephone listings and frequently dialed numbers
  • Attends to all guest queries and request promptly