Telephone Operator
2 days ago
The **Telephone Operator **plays a crucial role in ensuring smooth communication within and outside an organization.
**_Job Description:
- **
**1. Answering Calls**: As the **first point of contact **, telephone operators to respond to incoming call within 10 seconds after it reached the operators
**2. Providing Information**: Telephone operators provide callers with information about the organization’s services, operating hours, and address. They serve as a helpful resource for anyone seeking details about the company.
**3. Message Relay**: When callers leave messages, telephone operators accurately and promptly relay those messages to the intended recipients. Effective communication is essential to keep everyone informed.
**4. Directory Assistance**: They assist callers in finding contact information for specific individuals or departments. Whether it’s locating an employee or reaching a particular office, telephone operators guide callers.. They will then determine the nature of each call and route callers to the appropriate department or individual.
**5. Emergency Calls**: In urgent situations, telephone operators follow established protocols for handling emergency calls. Their quick response ensures that appropriate services are notified promptly.
**6. Record Keeping**: They compile and maintain records of calls made and received. This includes tracking call durations and any actions taken during the conversations.
**7. Attend to all call enquiries received**
8. Ensure that the hotline is **always **manned during working hours.
9. Always observe **confidentiality **for all calls and information received during the course of work.
**_Qualifications and Requirements _**_:
- Minimum **(2) years of working experience **in call centre and have a strong foundation of call centre-related work for ensuring efficient and effective customer service.
- Excellent communication skills, able to navigate through simple software platforms, and handle customer enquiries related to the Authority’s regimes professionally
- Open the call services at 8.30 am and close the services at 5.30 pm from Mondays to Fridays (except for weekends and public holidays).
- Strong verbal and written communication skills are essential. Familiarity with telecommunication systems and basic computer operations is advantageous.
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