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Telephone Operator

4 weeks ago

Singapore CONCORDE HOTEL SINGAPORE Full time
Roles & Responsibilities

Job Responsibilities:

  • Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP
  • Listen to caller/guest request(s) carefully and action the request(s) accordingly
  • Record all maintenance requests at the One Stop Service portal
  • Review logbook, notice board, traces etc for latest information, to follow up accordingly
  • Liaise with Maintenance Company on outstanding telephone faults
  • Prepare the required reports for the auditors

Job Requirements:

  • Positive attitude
  • Detail-focused and guest-oriented
  • Good communication
  • Able to work independently and in a team
  • Able to work on rotating shifts including midnight shift
Tell employers what skills you have

hotel operations
Telephone Manner
Interpersonal Skills
Attention to Detail
Phone Skills
Telephone Skills
Team Player
Customer Service
positive attitude
Able To Work Independently
Hospitality