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Asean Smc Lead

3 weeks ago

Singapore Microsoft Full time

**Responsibilities**:
Responsibilities

People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Managing Partner and Leader/Stakeholder Relationships
- Takes escalations from managers and works across various teams (e.g., Digital Sales, Field Sales, Marketing, Category Teams, Field Specialist Teams) to optimize customer lifetime value by supplementing global data with local insights for optimization. Proactively cultivates trusting and influential relationships with leaders/stakeholders, while also leading a team to elevate leader/stakeholder relationships and execute on Microsoft sales strategies with business and technical decision makers to secure buy in and close sales. Defines and demonstrates strong leader/stakeholder engagement strategies to enable their team to build strong relationships with leaders/stakeholders to drive strategic change decisions. Advocates on behalf of stakeholders internally, ensuring requests and needs across their book of business are being addressed. Focuses on the customer and partner business initiatives. Brings value to the leader/stakeholder's strategy discussions. Drives partner engagements, behaviors and partner decision making. Navigates complex sales cycles through multiple ecosystems (e.g., customer, partner, retailers, integrated service/software vendors

[ISVs]) and centralized marketing engine. Coaches and guides the driving of end-to-end business solutions to increase average deal sizes. Drives cross-organizational clarity and supplements global data with local insights to optimize for customer lifetime value through acquisition, retention, and growth strategies leveraging scalable routes to market. Examines changing business model transformation for the consumer business to ensure that Microsoft products are effectively incorporated into retailer's business models to drive acquisition and retention.

Digital Transformation Growth

Culture and Leadership at Scale
- Establishes and drives existing and new initiatives and capabilities needed to drive success within scope of accountability. Actively works to

develop/mentor/coach talent internally or develop plans to attract needed talent to Microsoft. Positions oneself as thought leader and Microsoft advocate to connect with customer, and partner. Scales organizational capability, actively drives and operationalizes change to meet the dynamic needs of customers, partners, and ecosystem. Oversees collaboration efforts with other teams and organizations to determine the health of co-selling process within the region, and addresses internal and partner capacity and capability needs. Proactively develops and socializes strong customer engagement strategies among internal stakeholders and partners' leadership teams to build trusting and influential relationships that drive brand growth, and loyalty and ongoing business value. Serves as coach, advisor, and mentor for others on business model transformation and innovation with the area leadership team. Scales organizational capability, actively drives and operationalizes change to meet the dynamic needs of customers, partners, and ecosystem. Ensures Microsoft's standards of business conduct are embedded into and aligned to the Microsoft mission in all aspects of engagement with customers, partners, employees, etc. Encourages and empowers teams to share learnings, calibrate on challenges and trends, and leverage pre-existing resources to promote community sharing across the subsidiary. Coaches team to create and sustain value and trust with customers and partners by respectfully challenging their decisions and/or areas for improvement, explaining cost impacts, project context, business impact, etc., and encouraging them to consider alternative approaches as appropriate.

Performance Growth and Improvement
- Sets expectations for team and coaches team to successfully execute the sales plays and customer/partner transformation strategies (e.g., reshape the partner and customer ecosystem, accelerate connection to customers through excellence in sell or co-sell motion execution). Provides leadership and strong orchestration ensuring high quality transition and data sharing to ensure that Microsoft consistently provides the best customer service to customers, partners, and internal employees. Provides leadership and coaching to drive manager or cross-team results. Supplements global data with local insights to optimize for customer lifetime value through acquisition, retention and growth strategies leveraging scalable routes to market.

Sales Planning and Execution
- Drives cross-organizational a