Lead, Smc Outsourced Sales, Apac

Snap Inc.

is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are

Snapchat

, a visual messaging app that enhances your relationships with friends, family, and the world;
Lens Studio

, an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses,

Spectacles


We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Lead for our APAC Outsourced Sales Team. As a member of our Small and Medium Customers (SMC) organization, you will be responsible for the delivery of operational metrics and revenue targets via outsourced partners. The Outsourced Sales team at Snap is focused on helping advertisers in our key segments to scale using our advertising products. To help drive a positive post-sale experience, we’ve stood up Customer Success Workflows, which operationalizes and outsources categorized groups of related tasks focused on customer success and retention.

What you’ll do:
- Monitor and grow business performance of the outsourced/vendor partner and develop strategies specific to APAC to meet/exceed business goals.- Coach the outsourced sales and customer success teams to effectively deliver Snap’s narrative and product positioning, tailoring the ad offerings for best market and customer fit.- Troubleshoot issues across the sales team by leveraging cross functional relationships.- Navigate product updates and help to roll out training materials to agents and team leads in our vendor sales and customer success functions.- Evaluate and analyze outsourced/vendor team performance on metrics that matter and work closely with the outsourced management team to drive process improvements and enhance operational efficiencies.- Act as an advocate for your outsourced team and market internally, highlighting the key needs and driving strategic initiatives across functions (product, platform, narrative, etc.).- Partner closely with SMC operations to define and execute operational solutions aligned to the needs of the team such as tooling improvements, training, marketing initiatives, and other growth initiatives.- Act as a liaison between the outsourced team and relevant internal teams to bring in the outsourced team’s inputs for a feedback loop with product, marketing, operations and overall global business management. Give voice to user/advertiser impacting issues.- Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints- Collate feedback from agents on tooling and day to day workflows to highlight opportunities to streamline processes.- Understand market nuances and adapt our sales and customer success strategies to best fit the needs of our customers.- Up to 25% travel.

Knowledge, Skills & Abilities- Experience working in the tech, media or digital advertising industry as an operations professional with a background in SMB sales and/or high-volume sales.- Deep knowledge of Salesforce CRM and customization, beyond standard “out-of-the-box” implementations.- Experience partnering and delivering on projects working with a diverse set of contributors and stakeholders.- Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.- Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor.- Self-starter with strong collaboration skills and ability to multitask. Ability to adapt to changing priorities and is comfortable with ambiguity.- Confident in managing ambiguity in a fast changing sales environment.

Minimum qualifications:
- 7-11 years of work experience including in technology sales and/or vendor management.- Experience with customer interactions in a scaled business.- Digital Marketing product knowledge. Competency with self-serve platforms is a plus.- Ability to effectively communicate in Hindi is preferred; possessing familiarity with India’s market as this role will require you to work closely with Hindi speaking stakeholders.

Preferred qualifications:
- Bachelor’s degree in a business or related field with an understanding of digital marketing and an emphasis on mobile or equivalent experience in a given field.- Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)- Excellent problem-solving, structuring, analyzing, and strategy ski