Platform Operations Manager
2 weeks ago
At Cheil, we are passionate about **ideas that move **.
We believe that the right idea will move seamlessly across channels: from online to offline, above the line to below the line, in-store to out-of-home. It will move brands, move products and most importantly, move people. The right idea will move everything forward.
Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 6500 employees globally in more than 53 offices in 45 countries.
**Platform Operations Manager (SMC)
We are looking for a Platform Operations Manager to provide operational support for SMC, Samsung’s main asset repository platform in the South-East Asia and Oceania region.
As the Platform Operations Manager of SMC, you will lead all SMC-related tasks such as optimizing usage and performing the day-to-day operations. You will also represent the region when working with the global platform team, based in the UK.
**What you'll do**:
- Manage user requests and onboard platform users through training sessions or user guides
- Monitor user activity like user login and asset upload and identify which markets in the region are not performing and why
- Measure and report the overall regional performance in the platform according to KPIs
- Work with marketing managers to support creating folder structures according to their campaign needs
- Support local agencies in using the platform correctly and ensuring assets are uploaded with the correct metadata and file restrictions
- Review content for the local market and maintain graphic resolution standards for image files
- Assess copyrighted documents and license expiry of files
- Sustain consistency in asset quality, performing Quality Assurance (QA) and Quality Control (QC)
- Aligning requirements for global rollouts from Samsung HQ
- Troubleshooting any minor issues users might come across or detecting and reporting major issues to the support team
- Coordinating with key stakeholders for each market to ensure registered users are up-to-date
**Who you are**:
- Someone who likes to keep things orderly and has great organizational skills
- You like implementing improvements to systems and working efficiently
- Experience with similar platforms or services and good sense of file quality
- Some experience with data analysis, providing data-driven insights and feedback to ensure the best evaluation
- Someone who can work well individually
- Understanding of marketing campaigns will be a great plus
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