
Team Lead/ Manager, Operations
7 days ago
Headquartered in Singapore, Straits Financial Services is a brokerage house that provides fully integrated services for our clients to access forex, commodities and financial derivative markets. Our global presence includes the United States, China and Indonesia, and we continue to expand into key financial and commodity markets.
We are looking for a dynamic individual to join the Operations Department as Team Lead/Manager to manage a team of 5-6 to perform post trade processing, clearing and settlements for Exchange Traded Derivatives, OTC Forex and Commodities. The incumbent will report to Head of Group Operations.
**Key Responsibilities**:
- Oversee and run the daily operational activities for HQ and other Singapore subsidiaries, namely:
- Ensure trades & journals are booked in back office system accurately and promptly for processing
- Ensure customers statements are accurate and issued on a timely manner
- Ensure timely settlements and resolve any transactional or settlement issues
- Perform position and equity reconciliation between internal system against brokers/ counterparties and resolve any discrepancies
- Attend to request for trade transfers, client or sales team enquiries, audit confirmations etc
- Management reporting on daily volume and revenue.
- Initiate solutions and active communications with relevant stakeholders to remediate /resolve problems pertaining to trades, commission or cash
- Implement control procedures to close out control deficiencies and reduce operational risk
- Review and update Operations SOPs when required.
- Provide operational guidance & support to overseas subsidiaries when required
- Recommend and drives process improvement and contribute to the continuous development of process automation and digitalization
- Participate in User Acceptance Testing of any system enhancement and/or for system migration
- Participate in workgroup meetings to identify operational support & develop any new procedures required to support new business initiatives/projects.
- Coaching, motivation and grooming team members for skills enhancement and career progression.
**Requirements**:
You should possess the following:
- Minimum 6 years of experience in Operations, handing post trade processing and settlements, with good understanding of OTC Forex and exchange traded derivatives.
- Bachelor degree in Banking, Finance, Accounting or Economics
- Meticulous and a fast learner with good problem-solving skills.
- Process-oriented and able to work well under pressure in a fast-paced operational environment
- Control focused with a good understanding of risk and the impact of errors.
- Must be able to converse in mandarin due to need to liaise with Chinese Associates.
- Required to work on Singapore public holidays and shift work.
- Good interpersonal and communication skills
- A good team player with positive and can-do attitude.
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