operation manager

2 weeks ago

Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

Job description

Key Responsibilities

Store Daily Operations Management

  • Take full responsibility for the daily operations of the store, including front-of-house, kitchen, and inventory management.
  • Develop and implement Standard Operating Procedures (SOPs) to ensure food safety, service quality, and customer experience.

Team Management and Staff Development

  • Responsible for staff recruitment, training, scheduling, performance evaluation, and promotion planning.
  • Motivate and lead the team to enhance service standards and create a positive work environment.

Revenue and Cost Control

  • Set and execute operational targets (such as sales revenue, profit margin, and customer satisfaction).
  • Strictly control food, labor, and operating costs to reduce wastage and improve profitability.

Customer Service and Brand Maintenance

  • Handle customer complaints and unexpected incidents to ensure customer satisfaction and protect the brand image.
  • Collect customer feedback and propose improvement plans to increase repeat business and enhance reputation.

Supply Chain and Inventory Management

  • Oversee food procurement, inventory checks, and supplier management to ensure quality and cost efficiency.

Marketing and Event Execution

  • Participate in planning and implementing festive promotions, membership activities, and local marketing campaigns.
  • Analyze sales data and propose strategies to increase foot traffic and average spending per customer.

Safety and Compliance Management

  • Ensure the store complies with food safety, fire safety, labor regulations, and other relevant requirements.

Job Requirements

  • Experience – Minimum 3 years in restaurant or F&B operations.
  • Leadership – Ability to lead, train, and motivate a team.
  • Operational Skills – Familiar with daily restaurant operations, cost control, and inventory management.
  • Customer Focus – Committed to delivering excellent customer service.
  • Education – Diploma or degree in Hospitality, F&B Management, or related field preferred.
  • Flexibility – Willing to work shifts, weekends, and public holidays.

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